Privacy Policy

Effective Date: 13/10/2024

At Electromax Solution, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you engage with our products and services.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and postal address.
Transaction Details: Payment details, order history, and product preferences.
Device Information: IP address, browser type, and device identifiers when you visit our website.
Communication Data: Records of correspondence via email, phone, or social media.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process your orders and deliver products.
Customer Support: To handle inquiries, complaints, and provide after-sale services.
Marketing: To send promotional messages, offers, and updates (with your consent).
Website Improvement: To monitor and improve website performance.
Legal Compliance: To meet legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

Service Providers: For delivery, payment processing, and IT services.
Legal Authorities: When required to comply with legal obligations or enforce our policies.
Business Partners: With your consent, for joint promotions or offers.

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. However, no online transmission is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access Your Data: Request a copy of the personal information we hold about you.
Update Your Data: Correct any inaccurate or incomplete data.
Withdraw Consent: Opt out of receiving marketing communications at any time.
Request Deletion: Ask us to delete your personal data, subject to legal or contractual obligations.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies help us track visitor behavior and improve our services. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us:
Phone: +254 07004842204
Email: info@electromaxsolutions.co.ke